How often is my room cleaned?
Housekeeping will not be providing daily room refreshes during your stay and will deep clean the room once you have checked out. For guests that stay for 3 nights or more a room refresh on request will take place. Please call the pub from your room if you require assistance. Phones are not provided in the room.
What checks are you doing on staff members to ensure they are healthy to work?
Staff will have their temperature checked daily before entering on site and will have completed a formal Covid-19 questionnaire before being permitted to return to work. Staff will be following the company’s COVID-19 policies and procedures ensuring they maintain high levels of personal hygiene.
What are your procedures for international guests?
Government guidelines for international guests are frequently changing and we will follow all of the rules and recommended procedures in place at the time of stay.
What happens if I or another guest start displaying symptoms whilst staying at The Dog & Gun Inn?
It is important to note, that for the safety of our guests and the safety of our team, that any guests displaying symptoms consistent with COVID-19 will be requested to seek medical attention. Should you be advised to self-isolate, we will request that you check out immediately and return home. You will be refunded the balance of your stay.
How will I be greeted upon check in?
On the day of your arrival you will receive a phone call from a member of our team welcoming you to The Dog & Gun Inn and confirming your check in time.
Check in will be kept simple and easy, check in information is within this document which you will receive prior to your arrival. Allowing you to visit your room and relax after a long journey.
When you do arrive, a member of staff will take your temperature, if it is over 38 degrees you will be refused entry and fully refunded. The key will be available from a key collection point and directions to your room will be provided.
How do we order breakfast?
On arrival in your room, you will have a breakfast form to complete, if you are planning to stay for breakfast please select your choices and confirm the time you will be joining us in the restaurant. Please put the form outside of your door by 9pm. Payment for breakfast will be taken on the morning, we will only be accepting card payments.
Are there drink facilities in my room?
There will still be a hospitality tray within the rooms, but with less on it than usual! This is because all unused beverages will need to be discarded after your stay. If you run out and would like another hot drink or more milk please call the pub and a member of staff will be happy to help.
Can I still bring my dog?
Absolutely! Our dog friendly rooms (Labrador & Beagle) are ready for our dog guests. All guests bringing a dog will be charged £10 per dog, per stay. This covers extra cleaning, water bowl, mat, special treat, and a poop bag. Payment can be made on the day of arrival or at check out if this has not been pre paid already online.
What happens at check out?
Please leave your key in the room when leaving. After you have finished breakfast please settle any outstanding bills before returning to your room.
Will I have a table booked for dinner when I book an overnight stay?
Table reservations are now essential when visiting The Dog & Gun Inn for drinks and food following the government guidelines. Please email email@example.com to book a table. This will not automatically happen when a room is booked.
Have your opening hours/ serving times changed at all?
We have always been closed on a Monday, this has now been extended to Tuesday for the time being. For our new opening times since re-opening, please visit our homepage.
I am shielding at home, can I still book a room? Will it be safe?
If you are shielding at home, we recommend you only visit when you are not a high risk individual. This ultimately is your own decision. We will be keeping high standards of sanitisation and social distancing measures to help keep our guests and staff as safe as possible. We ask that all of our customers use their own initiative to follow the same procedures whilst at The Dog & Gun Inn.
Will there be items removed in my room due new policies & procedures?
We will be removing additional pillows, blankets, and hangers in rooms and some items from the hospitality tray, these can be available on request and left outside your door.
What happens if I need to cancel my booking?
Please get in touch in writing to firstname.lastname@example.org if you need to cancel, transfer or amend your booking. If you booked your room via a booking website such as Booking.com or Expedia please check the terms you were given at the time of booking. If you have booked directly with us, you you will be entitled to a full refund if notice is 72 hours or more from your arrival date, 50% refund with 48 hours or more notice and any notice with 48 hours or less will not qualify for a refund.
If your reservation is transferred to an alternative date, please note that prices may vary between dates. If in the unfortunate case, you have any COVID-19 symptoms such as fever, cough, shortness of breath, or loss of taste and smell, we ask that you contact us, and allow us to reschedule your stay. Please see our terms and conditions.